SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thedopepicks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thedopepicks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very useful and good quality, arrived quite fast and well packaged
Build Super! Thing!!
With its functions copes completely
Delivery to Moscow sdecom a month without two days, considering that I refused to deliver to the address and took it from the point of issue. The product looks great and works, blows and cold and warm. From the moment of order to receipt was not tracked, learned about it in Viber. On Ali and hangs "ready to send". The box is crumpled and drilled, it will not go for a gift, even store it in it will not work, probably at the customs Drali. And so the thing is cool, took for drying children's outerwear.
good quality and fast delivery.
Cool works, washed down jacket elongated, hung to dry, half an hour and everything dried up! And does not overheat the air, really cool thing. The truth was the parcel almost 50 days, and at first gave a broken track code, but after contacting the producer he learned everything from the log of the stylish company and changed the data in a couple of days. In general, later it was tracked and came a whole. For delivery 2, and the goods for 5ku.
Came in a crumpled box, everything else norms
Brought by courier home, a week after the order. Fully corresponds to the description. I like it. All working blouses land on it. I recommend
Everything is as in the description. It dries perfectly.
I purchased the US plug as it works the same in Canada. Upon connecting the device, I clicked the ON button once and the light turned blue (for cold air) and pressed again for the hot air (the red light). The air coming out is not strong so generally it will take the shoes and clothes 40-60 minutes to dry. It’s useful when you only need to wash one item and not a whole load of laundry.
Cool and useful goods. Nice to use.
Item according to the description. thank you very much. delivery is fast. everything works.
Very flimsy hook, the hanger fell and it broke
The parcel came quickly. Track tracking. I'll test later. Thank you store and delivery.
Experienced on the first day. Class! Now autumn-washing children's jackets (3 pcs) daily, late in the evening. Very saves. Works like a hair dryer (there is both hot and cold mode). Dried 30 minutes on hot, then 5 minutes on cold. The jacket is almost dry. Night all the jackets hang themselves on a hanger-in the morning dressed and went
The parcel was within 10 days. The box came dead. The contents are placed in the attached pouch. Test combat-still ahead.
Cool thing! Works! Two modes warm and cool! Packed well, in a puffy.
Everything ok according to the auction description
The box was crumpled, the Mail packaging was torn. The dryer is whole and works.
Ordered 09.10. The parcel was not tracked. Delivered by SDEC 30.10. In fact it works, but in the case not yet checked.
Got quickly not tested yet
I took as a gift to my mother, until I tried it, turned it on, like it works for cold flow and for warm, minus one for me, it makes a little noise
Good thing. Works. How effective I do not know yet. But then someone wrote that in 15 minutes the shirt can be dried.
Excellent and necessary thing! Dry the top wet clothes or quickly dry the washed
OK