SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of thedopepicks (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of thedopepicks.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

J***a

9 May 2018

Verified Purchase

great product. 02 compartments 200 ml each. altogether 400 ml

Customer

6 May 2018

goods to walking more нижневартовска month, отслеживался. as usual, помятая box, as with all orders in boxes thank you via russia, whole a goods. pot is made of plastic, appearance is very big, all.

C***r

very cool fast delivery

S***e

13 Apr 2018

piegāde 28.03-13.04 maksāja $12.47 plastmasa, darbojās lēni without spiediena, bet ir ok

10 Apr 2018

match the description, packed bad, сломалось but nothing.

L***a

1 Apr 2018

заказывала gift, 2 pcs dual пистолетами, worker являясь gas station, порадовала piece is very. have delighted counterparts. uniquely advice

A***z

31 Mar 2018

was To a gift and has liked lot. Is fun. the only the BOX malo arrive crushed and struck.

J***o

24 Mar 2018

all here no brazil became charmed ones with the workmanship and the product quality .. congratulations team ..

I***e

13 Mar 2018

соответсвует description. excellent, out the store connection. warned seller will be longer, due to chinese new year, респект. дошёл holiday goods not to quickly. excellent item packaged. box inside all but slightly мятая whole.

T***a

10 Mar 2018

shipped quickly, but does not package покидала country. with shipping заказывала ukraine, package шла 1,5 month. not отслеживалась. plastic, штукенция light. all. two tap. мятая as has been box, strange, whole dispenser that.

A***A

7 Mar 2018

fun thing. it strong for drinks, not suitable for beer.

5 Mar 2018

bien, como se describe...

T***m

2 Mar 2018

store of the slow delivery

I***v

26 Feb 2018

Very beautiful and very useless. But be careful with the manipulation because the material is very fragile. For use its very good to have a both tank to put 2 different alcohol. But its will take a little time to know how you replace the pistolet in his position

S***u

thanks to store quality excellent moscow 25 days to come