SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thedopepicks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thedopepicks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came quickly, everything is fine, have small scratches
Everything is good, but the store made a mistake in the name. A dispute, immediately agreed to return the money. For it is 5 *. The whole product description will not reduce the assessment. Delivery fast
Fine quality, good intelligence listed, adequate growth! Fast delivery!
Great charm! Engraving Super! Recommend!
Looks good. the store did not notice the message
There are no fasteners in the kit. The font is narrow. And in general it is excellent.
The Parcel was one month, not monitored. Well done, all without errors. Will be ordering more.
All made as requested. Star, because put 2 small ring. On the collar., have to buy more.
Quality is excellent, decent. Engraving accurate, not deep and not rough. All without errors as requested. 2 rings included, quite weighty. In the sun shine.
Great tag! high quality for such low price. I recommend store and product.
The inscription of the pale gray and certainly does not as beautiful as the picture (the rest all good and very fast shipping!
Engraving quality elegant! AND color direct a lot. Thank You very much
Super Quality. Engraving to perform well. Order дрвольны. Shipping 3 weeks
gan sunkus metalas (labai del to dziaugiuosi, nes maniau kad bus lengvai sulankstomas ir labai jau lengvas). labai fainai atrodo. pardaveja rekomenduoju.
калининграда was 2 week to shipping. adresnik порадовал. not engraving like print but good. to store thank you!))
shipping about 3 week. as requested really super all! the store thanks!!!!
order size l. shipped quickly. a little light engraving. satisfied overall