SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thedopepicks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thedopepicks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the goods within 12 days (G. Нижнекамск, Tatarstan), beautifully packaged! Box is not wrinkled, during transport. Instruction imputed, understand it can be hooked up and got really because it works :) I chose bulb without filling and to my surprise, came more stones :) light varies with rainbow colors, very nice and soft light :) Thank you for the Fast shipping and packaging :)
protudo identical ao photo. arrived super fast ao my country. very beautiful, works perfectly. loved!
fast shipping -- about 3 weeks. performs your goods. high quality assembly. ideal for their money. packed very good!
delivered fast, packed well. all working, second have filter. all is excellent, stones that only have been in addition, not put palm (
come without palm, such kind colorful. but i satisfied.
goods received. wrapping height. the exterior is thought bulb home more less good reason but very comfortable. long wire wire switch is. running out of the box. all super! is as gift. look at the reaction children))
excellent humidifier. looks very beautiful light in the dark
very cool! all ушло gifts.
the goods satisfied, store gregarious, damaged when first shipment, minimum price per second seller sent, seller recommend.
it is packed all perfect, шла ульяновск in 8 days send, отслеживалось all. opened, checked and outwardly completeness all normal, lights work and included too. продовца recommend in general. then tell use as oh.