SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thedopepicks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thedopepicks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm completely satisfied with the received parcel !! It took quite little time and the quality is very good. Thank you a lot and best wishes to you and your future clients !! <3
tracking to my office quality is good, but small.
Соответствует описанию (читайте внимательно), без брака и за свою цену вполне приемлемая вещь. Не разбилось, все надежно упаковано. Выслали быстро. Спасибо))
Товар отличный. Пришло быстро. Хорошо упаковано.
Lovely item, but thought they were a bit bigger. Also thought the material was stone. But fun item nonetheless!
the store answered all my questions, super considerate. the quality product and reached 1 days advance.
good
is not so good quaility, it would be better if it wasn't plastic
. the goods but also not bad. good.
ordered item: 28.02.18 arrived: 23.03.18 to store claims and product no. отслеживался goods. отменный goods, it is like. to shopping seller recommend. comment подкрепляю pictures. goods in шёл area оренбургскую g бузулук
it. they look but less than the photos. so nice
думала, крупнее will be. sorry, of plastic. but it matches the description. брала gift therefore распечатано completely. generally not bad and likes. for such дороговато but material. was not packed in a box, but normal, it is no visual damage. shipping fast.
dall' received in 25 days. very beautiful. will buy from this store again.
fast, then the and snacks соусов for
everything good. 3 weeks delivery.
Good
white заказала, cool